Shipping policy
Important Information
Order cut-off time: 5:00 PM (PST)
Processing time: 1–3 business days (Monday–Friday)
Estimated tracked delivery: typically 6–12 business days from dispatch
Shipping cost: Free standard shipping on all orders
Shipping & Fulfillment
Orders are processed and managed by Fimsol.
Orders are fulfilled through our fulfillment partners and shipping carriers to provide reliable tracked delivery.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Delivery Times
Processing time: 1–3 business days (Monday–Friday)
Estimated tracked delivery: typically 6–12 business days after dispatch.
Delivery times are estimates only and may vary depending on shipping carrier operations, customs processing, weather conditions, or periods of high demand.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email containing your tracking number.
Please allow 2–5 business days for tracking updates to appear after shipment.
You can track your order directly using the tracking link included in your shipping confirmation email.
Shipping Costs
We offer free standard shipping on all orders.
There are no hidden shipping fees at checkout.
Delays in Delivery
While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our control.
If your order appears delayed, please allow an additional 2–3 business days before contacting our support team.
Order Changes and Cancellations
Orders may be modified or canceled within 12 hours of placement.
After this period, orders may already be processed or prepared for shipment and may no longer be eligible for cancellation or modification.
To request changes or cancellations, please contact support@fimsol.com as soon as possible.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the item received
Once verified, we will arrange a replacement or refund as appropriate.
Incorrect Address or Failed Delivery
Customers are responsible for providing an accurate shipping address at checkout.
If a package is returned due to an incorrect address, failed delivery attempts, or an unclaimed shipment, we may deduct return shipping or handling costs from the refund amount.
Re-shipping may be arranged at the customer’s expense.
Contact Information
Fimsol
3575 Arden Way
Sacramento, California 95864
United States
Email: support@fimsol.com
Phone: 916-360-0023
Customer support hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)
Response time: Within 24 business hours
Last updated: May 15, 2026