Payment Policy

Payment Policy

We aim to provide a secure and seamless checkout experience for all customers.

Accepted Payment Methods

We accept a range of secure payment methods, including:

Visa
Mastercard
American Express
Discover
Apple Pay
Google Pay
Shop Pay

All payments are processed securely through trusted and PCI-DSS compliant payment providers.

Payment Security

Your payment information is encrypted and securely processed. We do not store or have access to your full credit card details at any time.

Billing Information

You agree to provide current, complete, and accurate billing information for all purchases made on our website. Providing incorrect or incomplete information may result in order delays or cancellations.

Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email. If you do not receive this email, please check your spam folder or contact us for assistance.

Payment Authorization

All transactions are subject to verification and approval by your payment provider. We reserve the right to refuse or cancel any order if fraud or unauthorized activity is suspected.

Currency

All prices are listed in USD ($) unless otherwise stated. If you are purchasing from outside the United States, your bank or payment provider may apply currency conversion fees.

Chargebacks and Disputes

If you experience any issues with your order, we encourage you to contact us first at support@fimsol.com so we can resolve the issue quickly and fairly.

Initiating a chargeback without contacting us may delay the resolution process.

Contact

For any payment-related questions, please contact us:

Fimsol
3575 Arden Way, P.O. Box 2262
Sacramento, California 95864, United States
Phone: 916-360-0023
Email: support@fimsol.com

Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)
Response Time: Within 24 hours on business days