Payment Policy
We aim to provide a secure and seamless checkout experience for all customers.
Accepted Payment Methods
We accept a range of secure payment methods, including:
- Visa
- Mastercard
- American Express
- Discover
- Apple Pay
- Google Pay
- Shop Pay
All payments are securely processed through trusted PCI-DSS compliant payment providers.
Payment Security
Your payment information is encrypted and securely processed during checkout.
Fimsol does not store or have direct access to your full payment or credit card details.
Billing Information
Customers agree to provide accurate, complete, and current billing information for all purchases made through our website.
Providing incorrect or incomplete information may result in delays, verification checks, or order cancellation.
Order Confirmation
Once your payment has been successfully processed, you will receive an order confirmation email.
If you do not receive your confirmation email, please check your spam or junk folder before contacting support.
Payment Authorization
All transactions are subject to authorization and approval by your payment provider.
We reserve the right to refuse or cancel any order if fraudulent, suspicious, or unauthorized activity is suspected.
Currency
All prices displayed on our website are listed in USD ($) unless otherwise stated.
If purchasing from outside the United States, your bank or payment provider may apply currency conversion or international transaction fees.
Chargebacks and Payment Disputes
If you experience an issue with your order, we encourage you to contact our support team first at support@fimsol.com so we can work toward a prompt resolution.
Initiating a chargeback without first contacting customer support may delay the resolution process.
Contact Information
Fimsol
3575 Arden Way
Sacramento, California 95864
United States
Email: support@fimsol.com
Phone: 916-360-0023
Customer support hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)
Response time: Within 24 business hours
Last updated: May 15, 2026