Frequently Asked Questions

When can I expect to receive my order?

Orders are typically processed within 1–3 business days.

Once shipped, estimated delivery usually takes 6–12 business days depending on your location and shipping carrier.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Where do you ship and how much does shipping cost?

We currently ship to customers in multiple countries worldwide.

We offer free standard shipping on all orders with no minimum purchase required.

My delivery is taking longer than expected. What should I do?

Occasionally, shipping delays may occur due to customs processing, carrier delays, weather conditions, holidays, or periods of high demand.

If your order has not arrived within the estimated delivery timeframe, please allow an additional 2–3 business days before contacting our support team.

How do I return an item?

To initiate a return, please contact support@fimsol.com within 30 days of delivery.

Returned items must be unused, in original condition, and returned in their original packaging.

Once your return has been received and inspected, refunds are issued to the original payment method within approximately 7–14 business days.

For full return details, please review our Refund Policy.

What payment methods do you accept?

We accept a variety of secure payment methods, including:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Shop Pay

All payments are processed securely through trusted payment providers.

How can I track my order?

Once your order has shipped, you will receive a tracking number by email.

Tracking updates may take 2–5 business days to appear after shipment.

You can track your order using the tracking link included in your shipping confirmation email.

Can I cancel or modify my order?

Orders may be canceled or modified within 12 hours of placement.

After this period, orders may already be processed or prepared for shipment and may no longer be eligible for changes.

Please contact support@fimsol.com as soon as possible for assistance.

Contact Information

Fimsol
3575 Arden Way
Sacramento, California 95864
United States

Phone: 916-360-0023

Email: support@fimsol.com

Customer support hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)

Response time: Within 24 business hours

Last updated: May 15, 2026