Privacy policy
Last Updated: May 15, 2026
Introduction
This Privacy Policy describes how Fimsol ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit or make a purchase from our website.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
Data Controller
The data controller responsible for processing your personal information is:
Fimsol
3575 Arden Way
Sacramento, CA 95864
United States
Email: support@fimsol.com
Phone: (916) 360-0023
Information We Collect
When you visit our website, place an order, contact us, or otherwise interact with our services, we may collect certain information.
Personal Data
We may collect personal data including:
- Full name
- Billing address
- Shipping address
- Email address
- Phone number
- Order information
- Transaction information
- IP address
- Browser type
- Device information
- Website activity
- Pages visited
- Referral sources
- Date and time of visits
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Send order confirmations and updates
- Process payments
- Deliver products and services
- Improve website functionality and user experience
- Prevent fraud and unauthorized activity
- Comply with legal obligations
- Respond to inquiries and requests
We only collect and use personal information that is reasonably necessary for these purposes.
Marketing Communications
If you subscribe to our newsletter or opt in to receive marketing communications, we may send promotional emails regarding products, services, special offers, and updates.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
Payment Information
Payments are processed securely through Shopify Payments and other PCI-DSS compliant payment providers.
We do not store complete credit card information on our servers.
Payment providers handle payment information according to their own privacy and security policies.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable website functionality
- Remember preferences
- Analyze website traffic
- Improve website performance
- Enhance user experience
- Support advertising and marketing efforts
Cookies are small files stored on your device that help websites operate efficiently.
Most web browsers allow you to control or disable cookies through browser settings.
Please note that disabling cookies may affect certain website functions.
Legal Basis for Processing
Where applicable, we process personal information under one or more of the following legal bases:
Contractual Necessity
To process orders, provide services, and fulfill our obligations to customers.
Legal Obligations
To comply with applicable laws, regulations, tax requirements, and legal requests.
Legitimate Interests
To improve our website, prevent fraud, maintain security, and operate our business effectively.
Consent
Where required by law, we rely on your consent for marketing communications and certain data processing activities.
Sharing Your Information
We do not sell, rent, or trade personal information to third parties.
We may share information with trusted service providers only as necessary to operate our business, including:
- Shopify
- Payment processors
- Shipping and fulfillment providers
- Customer support providers
- Analytics providers
- Fraud prevention services
These providers are authorized to process information only as needed to perform services on our behalf.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfill orders
- Provide customer support
- Meet legal and regulatory obligations
- Resolve disputes
- Enforce agreements
Order and transaction records may be retained for accounting, tax, and legal compliance purposes.
Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Request a copy of your information
- Object to certain processing activities
- Withdraw consent where applicable
To exercise any of these rights, please contact:
We may need to verify your identity before processing certain requests.
California Privacy Rights
California residents may have additional rights under applicable California privacy laws.
California residents may request information regarding:
- Categories of personal information collected
- Sources of information collected
- Business purposes for collection
- Categories of third parties receiving information
- Requests for deletion of personal information
To submit a privacy request, contact:
Data Protection
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from:
- Unauthorized access
- Misuse
- Disclosure
- Alteration
- Loss
While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
International Visitors
If you access our website from outside the United States, please note that your information may be transferred to, stored, and processed in the United States.
By using our website, you consent to such transfers where permitted by law.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, policies, or content of third-party websites.
We encourage you to review their privacy policies before providing personal information.
Children's Privacy
Our services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page with a revised "Last Updated" date.
Contact Us
Fimsol
3575 Arden Way
Sacramento, CA 95864
United States
Email: support@fimsol.com
Phone: (916) 360-0023
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (PST)
Response Time:
Within 24 business hours